Policies, Terms and Conditions

Shipping Policy

Shipping costs are based on weight, method, and destination zone. All shipping costs are quoted on our online order form prior to completing your order. Standard shipping is both UPS and US-Mail. For items weighing 1 oz to 1 lbs Standard Shipping will be First Class Mail. For items 1 lbs to 4 lbs. Standard shipping is Priority Mail or UPS. For items weighing more than 4 lbs. UPS is generally used to ship your orders. We try and provide our customers with the most cost effective way to get your orders to you with the fastest delivery time possible. We do offer expedited services such as 2nd day and next day service. Any questions on shipping can be emailed using the Contact form.

Cancellation Policy

To cancel an order, please contact our customer service team by email using the Contact form.

Orders are generally processed through our secure merchant processor system every hour, so we may be unable to cancel your order before it has shipped. Once an order has shipped please refer to our return policy below.

Warranty Policy

All items on our website are brand new. If the item you purchased from us fails in the first 90 days, you may send the item back to us and we will replace it at no charge.

Return Policy

You must have a RMA number (return merchandise authorization) from us to receive a refund. Please select the Returns reason on the Contact form to submit your return request.

Purchases may be returned for any reason within 30 days. We do not accept returns after 30 days from delivery.

All returned orders are assessed a 10% return fee. Shipping and handling fees are not refundable.

Items returned incomplete are subject to additional fees to replace or repack components
(IE: batteries, visor clips, instructions, etc.).

There is a 25% restocking fee on all Garage Door Springs
All of our springs are made to order. We are sorry for any inconvenience this may cause.

Privacy Policy

We understand and share your concern about privacy. We want to assure you that GarageDoorSupplyCo.com respects your privacy. GarageDoorSupplyCo.com does not sell, rent, or loan any personally identifiable information regarding its customers to any third party. We do collect passive information on products browsed via log files and we analyze this information in aggregate to ensure our site is merchandised in a manner that adds the most convenience and value to our customers. When an order is placed, we collect basic information including your name, home address, phone, and email address. We use this information to confirm your order and to respond to any questions you may have. Where required, we also share this information with certain intermediaries (UPS, Fedex) strictly to process and ship your order.
Please see below for complete details:

Privacy and Security Statement

Our Commitment

As part of our commitment to you, our customers, we have published below our privacy and security policies. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy. Thank you for putting your trust in us.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an Email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Your Information

This site uses a secure online order form for customers to purchase products and services. We collect customer contact information, such as Name, Email, Phone Number, and Address, and financial information, such as Credit Card Account Information. Contact information from the order form is only used to process and ship orders to our customers and to get in touch with them when necessary. Financial information collected is used to bill the customer for products and services they have purchased or requested.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All online transactions are handled with industry-standard SSL encryption. When you place an order online, your personal information and credit card information are encrypted (scrambled) using this technology before being sent over the Internet. This makes it virtually impossible for your information to be stolen or intercepted while being transferred through cyberspace (the Internet). When we receive your order, it is kept encrypted until we're ready to process it. When you proceed to the online checkout, your browser will automatically be switched to the secure server. This can be verified by the "https" displayed in your browsers address field as shown in the image below:

Contact Us

North Shore Commercial Door Company, Inc.
162 Edgewood Street
Elyria, Ohio 44035
440-365-5707